Refund & Return Policy

3. Before You Buy

We strongly recommend taking these steps before placing an order:

• •Consult an audiologist to confirm the correct hearing aid model for your hearing profile.
• •Contact our team at +91-9369074016 or contactus@hearinguru.com if you have any questions about a product.
• •Review all product specifications, compatibility, and features on the product page before placing your order.
• •Ask us about a demo or trial session at a partner clinic near you.

4. Damaged or Incorrect Orders

If your order arrives physically damaged in transit or you receive a different product than what you ordered, here is what to do:

• •Contact us within 48 hours of delivery with your order number and clear photographs of the damage.
• •Our team will investigate and verify the claim with the courier and warehouse.
• •Where confirmed, a replacement of the same model will be arranged at no additional cost.
• •If the exact model is unavailable, an equivalent or higher-value replacement will be offered with your consent.

5. Warranty Claims

• •All hearing aids sold on HearCure come with the manufacturer's warranty (typically 1–3 years depending on brand and model).
• •Warranty covers manufacturing defects only — it does not cover loss, theft, accidental damage, or misuse.
• •Claims are handled through the brand's authorised service centre.
• •Refer to the warranty card included with your product or contact us for claim assistance.